Privacy Policy - Garage.com

Who we are

This website is owned and operated by Consumer Experience LLC (DBA Garage.com). We respect your privacy and understand that you have a right to know why we collect your Personal Information and what we do with it. This Privacy Policy applies to information that identifies you as a person (“Personal Information”) that we collect through our Website (as defined below) as well as information we may collect offline.

This policy describes the type of information we collect from you and/or that you may provide us when you visit and/or use this website and/or any of our mobile applications (individually or collectively, “Website”). “You/your/user(s)” means you as a user of our Website.

By accessing the Website, you acknowledge this Privacy Policy and agree to be bound by the terms hereof, the Terms of Use, and any other terms or policies we post on the Website. If there is anything you do not understand, please email any inquiry to [email protected]. If at any time you do not agree to this Privacy Policy, please do not use the Website or provide us with any Personal Information.

We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Website or emailing you notice of the changes. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. You can tell if this Privacy Policy has changed by checking the last modified date that appears at the end of this Privacy Policy. Your continued use of the Website following the posting of any amendment, modification or change shall constitute your acceptance thereof.

Your Security

We strive to keep your Personal Information private and safe. We take commercially reasonable physical, technical, and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use reasonable means to ensure the security of information you transmit through the Website, any transmission of Personal Information is at your own risk. We cannot guarantee that such information will not be intercepted by third parties, and we will not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism, and we are not responsible for unauthorized circumvention of any privacy settings or security measures contained on the Website.

Your Rights

Various state laws provide you with certain rights as a consumer. If you are a resident of any of those states, you may have the following rights:

The right to correct inaccuracies in your Personal Information
The right to request that we delete your Personal Information (unless we have a legal obligation to maintain such information)
The right to obtain a copy of your Personal Information from us that would allow you to transmit the data to another company
The right to opt out of the use of your Personal Information for purposes of targeted advertising
The right to opt out of the use of your Personal information for profiling purposes

We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights

IF YOU BELIEVE YOU ARE A RESIDENT OF ANY STATE THAT HAS PASSED APPLICABLE LAWS RELATING TO YOUR PRIVACY RIGHTS, THE BEST WAY TO EXERCISE THOSE RIGHTS IS TO FILL OUT OUR ONLINE REQUEST FORM HERE.

If you have any questions relating to your privacy rights, you may also email us at [email protected].

Categories of Information we Collect

We collect Personal Information in three ways. First, we collect Personal Information that you provide to us. Second, we collect certain Automated Information that may contain Personal Information when you use our Website. Third, we may collect Personal Information from public sources or from third parties who have obtained such Personal Information in compliance with applicable laws and have the legal authority to provide such Personal Information to us.

We will only collect Personal Information which is adequate and reasonably necessary in relation to the purposes described in this Privacy Policy.

Personal Information You Provide to Us

The Personal Information you provide to us will depend on whether you are a potential client, a client, or a contractor.

If you are a potential client, the Personal Information you provide to us is generally:

contact details including name, email, telephone number, zip code, and address
details about the type of project you are requesting

If you are a client, the Personal Information you provide to us is generally:

contact details including name, email, telephone number, zip code, and address
details about the type of project you are requesting

If you are a contractor, the Personal Information you provide to us is generally:

contact details including name, email, telephone number, zip code, and address
contractor license details
other details about your company or services
payment information
advertising preferences

We collect Personal Information directly from you when you provide it to us. This typically occurs when you:

sign up for our email list
request a project
register for an account with us
send us an email or other communication
participate in our promotions, surveys, and/or contests
complete a survey
complete forms that may appear on our website
send us an email or other communication that contains any Personal Information

It is optional for you to engage in such activity, however, if you choose to do so, we may require that you provide us certain Personal Information. Depending upon the activity, some of the information we ask you to provide is required and some is voluntary. If you do not provide required information for a particular activity, you may not be permitted to engage in that activity.

Automated Information

We also collect information, some of which may be Personal Information, through automated means when you visit our Website (“Automated Information”) such as:

the IP address of the device you use to connect to the Internet (which may include information about your geographic location)
the unique identifiers of your device
your browser characteristics
your device characteristics
your operating system
your language preferences
the websites you visited before coming to our Website or through which you were referred to our Website
information on actions taken by you on our Website
dates and times of your visits to our Website
the pages you accessed on our Website

Most web browsers automatically accept cookies. If you do not wish to have cookies on your system, you can set your browser to refuse them. Please review the specific instructions from your browser in order to do this. However, please note that not accepting cookies may make certain features of our Website unavailable or difficult to view or use.

Information We Obtain From Third Parties

We may obtain Personal Information from third parties for marketing and other business purposes. We require that any third parties from whom we may obtain such Personal Information represent to us that they have acquired the Personal Information in compliance with all applicable laws and have the right to provide us such Personal Information for our marketing purposes.

We may also collect Personal Information from publicly available sources.

Third parties may collect information via our Website through cookies, third party plug-ins, widgets, and other technologies in order to:

provide us with analytical information about your interactions with our Website and other websites

deliver our targeted advertisements to you across the Internet

deliver advertisements to you relating to other products and services that may be of interest to you

provide us with analytical information about your visit to our Website

How We Use the Information we Collect

We will use your Personal Information in the following circumstances:

to fulfill a project request;
to send you confirmation of your project requests;
to communicate with you about the status of your project;
to communicate with you about products, promotions, or other topics that we believe may be of interest to you;
to personalize online content and experiences to you;
to administer your account;
to advertise our services to you;
to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
where you have asked us to do so, or consented to us doing so;
where we need to do so in order to perform a contract we have entered into with you;
where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
where we need to comply with a legal or regulatory obligation.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Categories of Third Parties with Whom We Share Personal Information

De-Identified, Anonymized, or Aggregate Data.

We may generate and use de-identified, anonymized, or aggregate data for various purposes. Such data cannot reasonably be used to identify you. We will maintain and use this data only in a de-identified form and will not attempt to re-identify such data, except as permitted by applicable law. It is measured anonymously and only in the aggregate. We use such data to maintain and administer the Site(s), analyze trends, gather demographic information and comply with applicable law. We may share this information with others without express notice to you or consent from you, and we may exploit, use and disclose this data without limitation of any kind.

Targeted Advertising and Remarketing

You may see advertisements for our services on other websites and mobile applications because we work with third party advertisers to engage in remarketing and retargeting activities. Through our relationships with these advertisers, we can target messaging to our users by interest-based, demographic, contextual, and other means. These third party advertisers track your online activities over time and across websites and mobile applications by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites and mobile applications that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites or apps. This data collection takes place both on our Website and on third-party websites and mobile applications that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts. Some third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offer a single location to opt out of ad targeting from member companies (www.networkadvertising.org).

THE BEST WAY FOR YOU TO OPT OUT OF OUR TARGETED ADVERTISING IS BY FILING OUT OUR ONLINE FORM LOCATED HERE (https://www.Garage.com/do-not-sell).

You may also email us at [email protected]

Other Website

Our Website may contain links or references to websites operated by third parties, or you may have come to our Website using a link found in another website. This does not mean that we endorse these websites or the goods or services they provide. We do not make any representations or warranties about any website that may be linked to the Website. Such other websites are independent from us, and we have no control over, or responsibility for, their information, products or activities. Our privacy practices may differ from those of these other websites. If you provide Personal Information at one of these third party websites, you are subject to the privacy policy of the operator of that website, not our Privacy Policy. Please make sure you understand the other website’s privacy policy before providing such website with any Personal Information.

If you use a third-party website or application to access our Website or your account on our Website, your activities on such third-party sites or apps are governed by the privacy practices of those sites or apps. The privacy policies of other sites and apps may differ significantly from ours, and we have no control over the operation of those sites or apps or the manner in which they collect, store, or process data.

Your Choices About How We Use Your Information and Opting Out

There are ways by which you can control how your Personal Information is used.

Tracking

You can set your browser to refuse some or all cookies or to alert you when cookies are being sent. Please visit your specific browser’s instructions for doing this. The “Help” function on most browsers contains information on how you can set your browser to notify you before accepting cookies, or you can disable them entirely. If you opt out of cookies, you may not be able to take advantage of various features of the Website that are available to other users. For example, we may use cookies to recognize you by name when you return to this site so you don’t have to login again and provide your password each time. If you use more than one browser, you will need to change each browser’s settings in order to refuse cookies.

Promotional Offers

If you do not wish to receive our email promotional offers, you may opt-out by checking the relevant box when we collect your information, logging into your account to update your preferences, or clicking on the “unsubscribe” link found in emails we send to you. Please allow up to ten (10) business days for changes to your email preferences to take effect. During that time, you may continue to receive email communications from us that were already in process. Opting out of receiving our communications will not affect your receipt of service-related communications, such as payment confirmations and delivery status updates, if we have a data breach, or other such communications for which we have a legal obligation to inform you and/or to prevent fraud or harm to our Website, our business, and/or third parties.

Advertising

If you do not want us to use Personal Information that we collect for us to deliver advertisements to you, you can opt-out of receiving such advertising by writing us an email at [email protected].

There are various third parties who provide tools that allow you to opt out of Internet-based and mobile advertising on your mobile device. Please visit TRUSTe’s Ad Preference Manager, currently available at https://preferences-mgr.truste.com/, the Digital Advertising Alliance’s consumer choice page, currently available at https://www.aboutads.info/choices/, or the Network Advertising Initiative (NAI) opt out tool currently available at https://www.networkadvertising.org/choices/.

When using the ad industry opt out tools described above, note that: (a) if you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention), but it will not be used by us for the purpose of targeting ads to you; (b) if you use multiple browsers or devices you may need to execute this opt out on each browser or device; and (c) other ad companies’ opt-outs may function differently than our opt-out, and we have no control over the practices of any third-parties. If you use any of the third-party opt-out tools listed above, we do not make any representations or warranties about such opt-out services. Such services are independent from us, and we have no control over, or responsibility for their performance.

Analytics

Our Website uses various analytical tools to help us analyze how users use our Website. Some of the tools we use are:

Google

Our Website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there. You can learn more about Google Analytics here: https://policies.google.com/technologies/partner-sites

Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our Website.

Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage.

Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Website is used.

You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Disclosure for Legal Purposes

You hereby authorize us to disclose any of your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if we are legally required to do so. You also authorize us to disclose Personal Information if we believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with the Website, such as fraud, misrepresentation, intellectual property infringement, or other activity that may put us at risk for liability.

Children

We do not knowingly permit persons under 16 years of age to use the Website, and we do not knowingly collect, use or disclose Personal Information from anyone under 16 years of age. If we determine upon collection of Personal Information that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected Personal Information from a child under the age of 16, we will make reasonable efforts to delete such information from our records.

Confidential Information

We do not want you to send to us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting the same to us, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Assignment

We may freely assign this Privacy Policy or any of our rights and/or obligations hereunder to any successor.

Contact

If you have any questions about your privacy or security at the Website, or wish to update your Personal Information, please send an email to [email protected]

Privacy Notice for California Residents

The following applies to you only if you are a California resident.

Your Rights and Choices

The California Privacy Rights Act (“CPRA”) provides consumers who are California residents with specific rights regarding their Personal Information.

Right to Access the Personal Information Collected, Disclosed, or Sold

As a California consumer, you have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request as described below, we will disclose to you:

The categories of Personal Information we collected about you
The categories of the sources for the Personal Information we collected about you
Our business or commercial purpose(s) for collecting, selling, or sharing that Personal Information
The categories of third parties to whom we disclose, sell, or share that Personal Information
The specific pieces of Personal information we collected about you

Right to Request Deletion of Personal Information

As a California consumer, you have the right to request that we delete any or all of your Personal Information that we collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and notify our service providers or contractors to delete) your Personal Information from our records. We will also notify all service providers or third parties to whom we have sold or shared such Personal Information, to delete your Personal Information, unless this proves impossible or involves disproportionate effort.

We may deny your deletion request if retaining the Personal Information is necessary for us, our service providers, or our contractors to:

Complete the transaction for which we collected the Personal Information, fulfill the terms of a written warranty, provide a good or service that you requested, take actions reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform our contract with you
Help to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for those purposes
Debug to identify and repair errors that impair existing intended functionality
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.)
Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion is likely to render impossible or seriously impair such research, if you previously provided informed consent
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information
Comply with a legal obligation

Right to Correct Inaccurate Information

As a California consumer, you have the right to request, if we maintain inaccurate Personal Information about you, to correct such inaccurate Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of the Personal Information.

Right to Opt-Out of the Sale or Sharing of Personal Information

As a California consumer, you have the right, at any time, to direct that we not to sell or share (as those terms are defined in the CPRA) your Personal Information. If you would like to opt-out of the sale of your Personal Information, please click here: https://www.Garage.com/do-not-sell. If you would like to opt-out of the sharing of your Personal Information, please click here: https://www.Garage.com/do-not-sell.

Right to Non-Retaliation if You Exercise any of Your Rights

As a California consumer, you have the right not to be discriminated against for exercising any of your CPRA rights. Unless permitted by the CPRA, if you exercise any of your California rights, we will not:

Deny you goods or services
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
Provide you a different level or quality of goods or services
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

However, we may offer you certain financial incentives permitted by the CPRA that can result in different prices, rates, or quality levels. Any CPRA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

How to Exercise Your Rights to Know and to Delete

To exercise your rights to know and/or to delete described above, please submit a verifiable consumer request to us by either:

Emailing us at [email protected]
Completing the form located here

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or request to know the Personal Information we disclose to service providers or third parties twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or your authorized representative. We normally verify email address on record as well as phone number.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We will confirm receipt of your verifiable consumer request within ten (10) business days and provide you with information about how we will process the request, describing our verification process and when you should expect a response. We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period immediately preceding our receipt of your verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is useable and should allow you to transmit the information from one entity to another entity.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Information We Collect From California Consumers

We collect Personal Information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include:

Publicly available information or lawfully obtained, truthful information that is a matter of public concern
Deidentified or aggregated consumer information

Within the last twelve (12) months, we have collected the following categories of Personal Information from California consumers. Some of the categories may overlap with each other. The below also shows the categories of Personal Information that we have sold and/or shared for a business and/or commercial purpose within the last twelve (12) months and the length of time we will retain this information. When we disclose Personal Information, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

In addition to the above, we may use or disclose the Personal Information we collect for one or more of the following purposes:

To fulfill or meet the reason for which the information is provided. For example, if you provide us with Personal Information in order for us to fulfill your product order
To provide you with information, products or services that you request from us
To provide you with email alerts and other notices concerning our products or services, or events or news, that may be of interest to you
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections
To improve our Website and present the contents to you
For testing, research, analysis and product/service development
As necessary or appropriate to protect the rights, property or safety of us, our users, or others
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations
As described to you when collecting your Personal Information or as otherwise set forth in the CPRA
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred

Sale of Personal InformationIn the preceding twelve (12) months, we have not sold any Personal Information for monetary consideration. We do, however, disclose information for a commercial purpose by working with companies to deliver advertisements to you across the Internet and we may share Personal Information with data resellers. If you do not wish to have your Personal Information used for this purpose, please click the “Do Not Sell or Share My Information” link here:https://www.Garage.com/do-not-sell, when you set up an account with us, or as shown on the first page of our websites.We do not knowingly sell or share Personal Information of minors under 16 years of age without affirmative authorization.Additional InformationUnder California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit an email request to the following email address: [email protected] and include the words “CALIFORNIA PRIVACY” in the subject line, and you must put the statement “Your California Privacy Rights” in the body of the request and state the name of our specific website with respect to which you are requesting the information as well as your name, street address, city, state, and zip code.Please note the following:

Users can visit the websites anonymously without providing their Personal Information, but we may collect Personal Information, such as IP addresses, automatically through the use of cookies or other tracking technologies;
We will add a link to this Privacy Policy on our home page, or at a minimum, on the first significant page after entering the website;
Our Privacy Policy link includes the word “Privacy” and can be easily be found on the page specified above;
Users will be notified of any privacy policy changes on our Privacy Policy page;
Users are able to change their Personal Information by emailing us, by calling us, or updating their Personal Information in their online accounts with us;
Some Internet browsers include the ability to transmit “Do Not Track” signals that give you control over the collection and use of web browsing information. We will recognize and process such signals in Users’ web browsers; and
We allow the collection of users’ behavioral tracking by third parties for analytical and marketing purposes.

Grievances and ComplaintsUnder California Civil Code Section 1789.3, residents of California who use this website are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at [email protected] for More Information. If you have any questions or concerns about our Privacy Policy or this Notice regarding your privacy or Personal Information, please contact us at [email protected] last updated: January 3rd, 2025